INFORMATION ON GUARANTEES AND GENERAL CONDITIONS OF A. Blázquez Joyeros, S.L.
This document includes the general rules accepted when placing orders sent by A.Blázquez Joyeros, S.L. made on our website or through third parties.
These conditions are considered accepted when placing the order and must be taken into account for future communications with our staff.
A.Blázquez Joyeros, SL, will send a confirmation email to the orders placed, and the customer must take into account the controls for spam and unwanted mail in their email box, and should contact us with any questions at the telephone numbers listed below and in our website.
A.Blázquez Joyeros, S.L., will keep the customer informed of the status of their order by email until the time of shipment, where the customer must contact the selected transport company that becomes responsible for the products purchased, taking into account that:
A.Blázquez Joyeros, S.L INCLUDES INSURANCE IN ALL ITS SHIPMENTS.
A.Blázquez Joyeros, S.L will make the shipments of the requested products, taking into account that the photographs on the website may vary depending on the product, since the colors may differ slightly due to the different display screens. being A.Blázquez Joyeros, S.L excluded from erroneous interpretations by the client.
A.Blázquez Joyeros, SL may not send products that after testing in our facilities do not correspond to the quality that the company wishes to provide, sending said product(s) free of charge at later dates and/or reimbursing the cost of said product. .
A.Blázquez Joyeros, S.L WILL NOT STORE the customer's financial information such as Credit Card or Bank Account data once the payment has been made or the money has been returned. Therefore, you will not make future charges or recurring charges. Money refunds of payments made by electronic means will be made to the same means of payment used by the client in the form of payment cancellation.
INFORMATION ABOUT GUARANTEES AND CLAIMS ABOUT SHIPPING
Any claim regarding the transport of the package must be made to the transport company, indicating the damage to the package on the delivery note.
It is responsible for the delivery to be in the necessary conditions.
SPARE PARTS FOR DEFECTIVE PRODUCTS
If you need to change a defective product, you must contact us at our email.
Many times these products must be sent to the manufacturer, since the guarantee is covered by the manufacturer (established by the guarantee law), and the client must wait approx. 15 - 20 calendar days to receive a response.
You can also check inside the product box, these products usually have information on where to send them in case they are defective.
In the event of a defective product, A.Blázquez Joyeros, S.L will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user. The seller is responsible for any lack of conformity that becomes apparent within a period of 15 days from delivery.
RETURNS / NON CORRESPONDING PRODUCTS:
If you wish to return a product, you must notify us within 7 business days of receipt.
In any case, contact us by writing to the email email@example.com informing us of your reasons with your Order Number. Once your file has been created, you will be contacted TO ASSIGN YOUR “RMA” (Return) NUMBER WITHOUT THIS NUMBER YOUR RETURN CANNOT BE PROCESSED.
THE PRODUCT MUST CONTAIN ALL THE PARTS WITH WHICH IT WAS DELIVERED TO YOU, BOXES, MANUALS, PAPERS, ETC., WITHOUT MARKS OR WEAR OF ANY KIND. RESPONSIBLE FOR THE PACKAGING OR PROTECTION OF THE PRODUCTS TO BE SENT TO US. TO PROCEED, WE MUST HAVE THE PRODUCTS IN OUR POSSESSION. YOU MUST SEND THEM TO THE ADDRESS THAT WE WILL PROVIDE YOU BY EMAIL OR TELEPHONE, BEING IN CHARGE OF SHIPPING, SINCE UNTIL YOU CHECK THE PRODUCTS PERSONALLY, WE WILL NOT KNOW WHAT THE PROBLEM HAS BEEN.
IF ANY OF THESE REQUIREMENTS ARE NOT TAKEN INTO ACCOUNT, THE WARRANTY MAY BE REVOKED OR RESULT IN A REDUCTION IN ITS VALUE.
If you. If you are requesting a refund of the return shipping costs, you must send the products by standard mail (regular letter). Remember that the responsibility for the products to arrive rests with the shipping company. If you. If you wish to send the products with a faster method or with greater guarantees, the extra expenses will be borne by you.
The shipping costs of a second delivery (when you change a product for example) are normally borne by us. Although some exceptions apply. Contact us if you have any questions.
REMEMBER THAT IN ANY CASE YOU MUST INCLUDE
• The RMA Number indicated visibly on the outside of the package (which we will communicate to you when you contact us).
• Your order number
Without this data your return may not be processed.
It's also helpful to include a note about what happened and what you want.
• What happened to the products
• What products do you want to replace?
• Any other information that you. believe necessary
The refund will be made approximately within the first 15 days from when we receive the product (remember that legally this period is one month)
For this you must include
• The RMA Number (which we will provide you when you contact us)
• Your order number
• The IBAN code of your bank account
Without this information we cannot return your money
Some more conditions apply depending on each case, contact us to confirm.
They are not refunded:
• Used or damaged products.
• Products with missing parts, either parts of the product or the packaging.